Tag Archives: customer service

Why I Went to Macy’s Instead of JCPenney; or, What Happened to JCPenney?

It’s early April in Minnesota. If we have a cool-and-rainy season in Minnesota, it’s April. It’s technically spring, but there’s still snow on the ground, and it still freezes every night. It’s too warm to wear our winter coats, but we still need … Continue reading

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Notes from a Former Verizon Wireless Customer

Hubby and I have a cell phone contract with Verizon Wireless here in southern MN. Years before Verizon owned the company, we signed up with a great little company called Midwest Wireless in about 2003. Their customer service was fantastic, … Continue reading

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Customers Who Wait till the Last Minute (from a salesperson’s perspective)

As a sales rep who sells into schools, I am privileged to work with a lot of great teachers and school administrators. Most of them are truly dedicated professionals, and pretty easy to get along with. Having gone through extensive product … Continue reading

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Wells Fargo service charge, continued

Well, after an entire week of trying, I still haven’t gotten Wells Fargo to reverse my $12 “service fee” that they sneakily applied to my account on 12/24. The last time I talked to them, Friday the 8th, a manager … Continue reading

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Goodbye, Wells Fargo

October 1999 I moved to my current hometown, Owatonna, MN. It’s a nice little town about an hour south of Minneapolis. I immediately transferred the money in my checking account from my old bank in Kansas, to a new bank … Continue reading

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Today’s Lunchtime Story

“Eat food. Not much. Mostly plants.” -Michael Pollan, In Defense of Food I very rarely eat out at lunchtime. I usually bring a sandwich or leftovers to warm up in the microwave at work. This morning, I forgot my leftover pasta … Continue reading

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Is this poor customer service, or am I a poor customer?

Hubby & I are in the early stages of planning a trip to Ireland next summer. (We live in the USA.) It’ll be our first time there so it’s something to really look forward to. And I love planning trips. … Continue reading

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